Returns and refunds
What happens when something is wrong with your order.
Check your order when it arrives
Please inspect your order on delivery and contact us straight away if an item is defective, damaged or not what you ordered, so we can check it and put it right.
Wrong item
If you receive the wrong item, tell us within 3 days of delivery. The item must be unused and in its original packaging. We arrange the correct item for you as quickly as possible.
Printed and personalised items
Items printed or engraved with your logo are made for you and cannot be returned or refunded, unless we delivered the wrong item or the print does not match the design you approved.
Refunds
An amount paid is not refundable once the order is in process, which includes design work, file preparation and print preparation. When a refund is approved it goes back to the original payment method; your bank may take some days to show it.
How to start
Message us on WhatsApp, call, or email info@maxart.ae with your order number and photos of the issue.